Service Agreement &
Clinical Confidentiality

01 · Scope of Service

DA' Chord Culinary provides Executive Therapeutic Private Chef services including dietary strategy sessions, in-residence meal preparation, private dinner events, therapeutic menu design, and relocation culinary concierge packages. All services are delivered personally by Melvin Jones unless otherwise disclosed in writing.

Service scope, frequency, and deliverables are confirmed via a written service proposal or invoice. Any modifications to agreed scope require written consent from both parties.

02 · Clinical Confidentiality

All health information, diagnoses, medications, lab values, and household details shared during intake or service are treated as protected clinical data. This information is:

• Used solely to design and deliver your therapeutic dining experience
• Never sold, shared, or disclosed to third parties without written consent
• Stored securely and accessible only to Melvin Jones
• Subject to destruction upon written request following service completion

DA' Chord Culinary is not a licensed medical practice. Therapeutic culinary services are complementary to, not a replacement for, physician-directed medical care.

03 · Allergen & Safety Protocol

Client is responsible for fully disclosing all known allergens, intolerances, and dietary restrictions during intake. DA' Chord Culinary takes every reasonable precaution to avoid cross-contamination, however cannot guarantee a fully allergen-free environment. Clients with life-threatening allergies (anaphylaxis risk) must inform Melvin at intake and ensure epinephrine is accessible during service.

Melvin holds a current Food Manager Certification and adheres to ServSafe handling protocols for all high-risk populations including immunocompromised, cardiac, diabetic, dysphagia, and pediatric clients.

04 · Cancellation & Rescheduling

• Strategy Sessions: 24-hour cancellation notice required for full credit
• In-Residence Service: 48-hour cancellation notice required; late cancellations forfeit 50% of session fee
• Private Dinners: 5-day cancellation notice required; cancellations within 48 hours forfeit full event deposit
• Monthly Retainers: 30-day written notice required to pause or terminate

Melvin reserves the right to reschedule in cases of illness, emergency, or circumstances beyond reasonable control, with full rescheduling credit provided.

05 · Payment Terms

Payment is due as specified in your service invoice. Monthly retainers are invoiced on the 1st of each service month. One-time services require 50% deposit to reserve date, with balance due on or before service day. All payments are non-refundable unless cancellation occurs within the window specified above.

Returned payments, chargebacks, or disputed transactions not resolved within 7 days will result in service suspension.

06 · Photography & Testimonials

DA' Chord Culinary may photograph plated dishes and table compositions for portfolio and marketing use. Client faces, identifiable personal items, and private residence interiors will never be photographed or published without explicit written consent. All testimonials are used only with permission.